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general
information :: no call policy
Federal Law requires businesses, which
make marketing calls to non-business customers,
to establish an internal list of those customers
who have requested not to receive marketing
calls from that particular business.
This list is called the “Company-Specific
Do-Not-Call” list.
This document establishes our procedures
for complying with the law.
The Telemarketing Coordinator has over all
responsibility and authority to maintain
the list and train employees on the contents
of this policy.
When an employee contacts a customer by
phone, the employee shall begin the conversation
by identifying himself or herself by name
and identifying the dealership. Upon
request of the customer, the dealership’s
phone number shall be given.
In any customer contact, if the customer
indicates that he or she does not wish to
be contacted by phone by the dealership
for marketing purposes, the employee will
note the name and telephone number of the
customer and the date of the request.
The employee will then forward the information
to the Telemarketing Coordinator who will
enter the no-call information into the dealership
customer database.
If any person – customer or not –
contacts the dealership by phone, email,
mail, FAX or any other means and requests
to be included on the dealership’s
no-call list, the name and telephone number
of the requester and the date of the request
should be noted and the information forwarded
to the Telemarketing Coordinator who will
enter it into the dealership customer database.
All requests to be included in the Company-Specific
Do-Not-Call list will honored as soon as
possible but no later than 30 days after
receipt. Company specific
no-call requests must be honored for at
least 5 years.
Employees may not share no-call request
information with any other person or for
any other purpose except as provided in
this policy.
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